Contact Us
We are happy to help. Every message is read by a person, not a bot.
How to Reach Us
Lakshya Plus is an online platform, and email is the best way to reach us.
| Channel | Details |
|---|---|
| lakshyaplus474@gmail.com | |
| Website | https://lakshyaplus.com |
| Response time | We usually reply within 48 hours on working days |
Please write from the email address registered with your Lakshya Plus account, so that we can find your account quickly.
Choosing a Subject Line
Using one of these subject lines helps your message reach the right place:
| What you need help with | Subject line |
|---|---|
| Login, tests, scores or the website | “Support” |
| Payment made but access not activated | “Payment Issue” |
| A possible error in a question or answer | “Answer Key” |
| Your personal information or deleting your account | “Privacy Request” |
| Our content being shared, or a copyright concern | “Copyright Concern” |
| Claiming the free Paper III evaluation, or sending your Paper III answer sheets | “Paper III Evaluation Offer” |
| A complaint | “Grievance” |
| Suggestions and feedback | “Feedback” |
What to Include
To help us help you faster, please mention:
- your name and registered username;
- a short description of your question or problem;
- for technical problems, the test name, the device and browser you used, and a screenshot if possible;
- for payment issues, the date, amount and transaction reference from your bank or UPI app; and
- for a possible error in a question, the test name, question number and the supporting rule or office memorandum.
Please never send us your password, OTP, card number or UPI PIN. We will never ask for them.
Grievance Officer
If your concern is not resolved to your satisfaction, or you would like to make a complaint, please write to our Grievance Officer:
| Grievance Officer | Details |
|---|---|
| Name | LakshyaPlus |
| lakshyaplus474@gmail.com (subject line “Grievance”) | |
| Acknowledgement | Within 48 hours |
| Resolution | We try to resolve every complaint within 15 days |
The complaint form in Appendix A below may be used if you find it helpful.
Stay Safe
Lakshya Plus will never ask for your password or OTP, never ask you to pay into a personal bank account or UPI ID, and never sell “leaked” or “actual” examination questions. All payments are made only through the secure checkout on lakshyaplus.com. If you receive any such call or message in our name, please do not respond, and let us know at lakshyaplus474@gmail.com.
Quick Help
I forgot my password.
Use the “Forgot Password” link on the login page. If the email does not arrive within a few minutes, please check your spam folder.
I paid, but the package is not showing.
Log out, log in again and refresh the page. If it still does not appear after some time, write to us with the payment details. If money was debited but the payment failed, your bank usually returns it within 5 to 10 working days.
The test is not loading.
Try another browser, clear your browser cache, disable ad blockers and check your internet connection. Some office networks block test pages, so a personal connection may help.
How do I claim the free Paper III evaluation?
Score 85% or above in five consecutive full-length mock tests, then email us screenshots of those results with the subject line “Paper III Evaluation Offer”. Once we confirm, send us your two attempted Paper III answer sheets of Previous Year Question Papers by email, and we will email your evaluation and feedback within 48 hours. Details are in section 9 of our Terms and Conditions.
How do I get a receipt?
A payment receipt is emailed to you after purchase. As Lakshya Plus is not registered under GST, a GST invoice cannot be issued.
Can I get a refund?
The Package fee is non-refundable, as explained in our Terms and Conditions. Please explore the Package page and our free resources before you buy.
How do I delete my account?
Write to us from your registered email address with the subject line “Privacy Request”. Please note that deletion is permanent.
Appendix A: Complaint and Request Form
Please email the completed form to lakshyaplus474@gmail.com. Using this form is optional; you may also simply write to us by email with the same details.
| Full name | |
| Registered username (if any) | |
| Email address | |
| Mobile number (optional) | |
| Type (account / payment / tests / content / privacy / other) | |
| Date(s) of the issue | |
| Earlier email reference, if any | |
| Test name and question number, if relevant | |
| Please describe your complaint or request | |
| What would you like us to do? | |
| Screenshots or documents attached (if any) | |
| Confirmation | I confirm that the information given above is true to the best of my knowledge. |
| Date | |
| Name |
We will acknowledge your message within 48 hours and try to resolve it within 15 days.